Privacy Policy

Privacy Policy for Child Maintenance Explained

Last updated: June 2026

Child Maintenance Explained (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Child Maintenance Explained is a Scotland-based support service delivered by One Parent Families Scotland and Fife Gingerbread focused on improving access to child maintenance information and support.


If you have any questions about this Policy or your data, you can contact us by Tel: 0131 556 3899 or Email: info@opfs.org.uk

2. Information We Collect

We may collect and process the following types of information:

a) Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Any information submitted through contact forms, newsletter sign-ups, or enquiry forms

b) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries or provide requested information

  • Improve our website and services

  • Send updates, newsletters, or relevant communications (only if you have opted-in)

  • Monitor website performance and analytics

  • Comply with legal obligations

4. Legal Bases for Processing (UK GDPR)

We process personal data under one or more of the following lawful bases:

  • Consent – when you opt-in to receive communications

  • Legitimate interest – such as improving our services or responding to enquiries

  • Contract – when you request services that require us to process your data

  • Legal obligation – if required by law

5. Sharing Your Information

We do not sell your personal data.
We may share your information with:

  • Trusted service providers (e.g., website hosting, analytics tools)

  • Legal authorities if required by law

All third-party processors are required to keep your information secure.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.
Your data is stored securely within the UK or with reputable providers that comply with UK GDPR requirements.

7. Cookies and Tracking Technology

Our website may use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Remember your preferences

You can control or disable cookies through your browser settings.

For more information, see our Cookie Policy (or include details here if you don’t have one yet).

8. How Long We Keep Your Information

We only retain personal data for as long as necessary for the purposes described in this Policy, or as required by law.

9. Your Data Protection Rights (UK Residents)

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to certain processing

  • Request data portability

To exercise any of these rights, contact us at the email provided above.

10. Links to Other Websites

Our website may contain links to external sites.
We are not responsible for the privacy practices of these sites, so we encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact us.